.case-messages{max-width:960px}.message-header{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.message-header h2{margin-bottom:8px}.message-header p,.message-help{color:#696779;font-size:13px;line-height:1.7}.message-header button{flex-shrink:0}.conversation{flex-direction:column;gap:16px;margin:22px 0;display:flex}.case-message{overflow-wrap:anywhere;background:#f5f1fc;border:1px solid #e4dfef;border-radius:16px;max-width:90%;padding:18px}.case-message.sent{background:#f2f6fa;align-self:flex-end}.case-message header{flex-wrap:wrap;align-items:center;gap:12px;font-size:13px;display:flex}.case-message time{color:#696779;font-size:12px}.case-message p{white-space:pre-wrap;margin:12px 0 0;line-height:1.75}.message-files,.chosen-files{gap:8px;padding:0;list-style:none;display:grid}.message-files button{white-space:normal;overflow-wrap:anywhere;text-align:left;max-width:100%}.case-message-form{border-top:1px solid #e7e2ef;padding-top:22px}.case-message-form label{margin:12px 0;font-weight:500;display:block}.case-message-form textarea{width:100%;min-height:120px;margin-top:8px;display:block}.message-upload input{max-width:100%;margin-top:10px;font-size:13px;display:block}.chosen-files li{background:#f6f4fa;border-radius:10px;justify-content:space-between;align-items:center;gap:12px;padding:10px;font-size:13px;display:flex}.chosen-files span{overflow-wrap:anywhere;min-width:0}.message-sample{background:#fff5dd;border-radius:10px;padding:12px;font-size:13px}.message-status:empty{display:none}.message-status{background:#f0ebfa;border-radius:10px;padding:12px;font-size:14px;line-height:1.6}@media (width<=700px){.message-header{display:block}.message-header button{margin-top:8px}.case-message{max-width:100%}.case-messages{padding:20px}.case-message-form .primary{width:100%}}